When Things Go Wrong….
Come on, now. Things could be worse.
You could be working in public relations at Southwest Airlines. For decades the envy of other U.S. airlines, SWA might understandably change its corporate colors to black and blue, what with the pummeling it endured during the “Christmas crush” of 2022. That’s when more than a million flyers--and would-be flyers--were marooned in airport terminals, hotels and other places NOT of their choosing…. ***** SWA leaders offered a litany of excuses, value of which depends greatly on whether one is caught in aviation snowbanks far bigger than the one in which the one-horse open sleigh “got upsot,” or if one is following news accounts in the comfort of home.
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